Support

Contact us

Questions, feedback, or running into trouble with LomiSpeak? Email us at support@lomisolutions.com and we’ll get back to you as soon as we can.

Common questions

• The keyboard isn’t showing up. Go to Settings → General → Keyboard → Keyboards → Add New Keyboard → LomiSpeak. Then tap LomiSpeak and turn on Allow Full Access.
• Voice typing or translation isn’t working. Both need Full Access (Settings → General → Keyboard → Keyboards → LomiSpeak → Allow Full Access) and an internet connection. Typing in Tigrinya works without Full Access.
• How do I switch to the keyboard? Long-press the globe key 🌐 in any app and choose LomiSpeak.
• Managing your subscription. Manage or cancel LomiSpeak Premium anytime in Settings → [your name] → Subscriptions.
• Your privacy. The keyboard never collects, logs, or transmits your keystrokes. See the Privacy Policy below for details.

Payment & billing

If a renewal payment fails, LomiSpeak shows a red “Payment failed — update your payment method” banner at the top of the app. Here’s what that means and how to fix it.

• Why am I seeing “Payment failed”? Apple couldn’t charge the payment method on your Apple Account — usually an expired card, a new card number, an insufficient balance, or a bank declining the charge. It doesn’t mean anything is wrong with your account.
• How do I fix it? Tap the banner, or go to Settings → [your name] → Payment & Shipping and update your card. You can also tap Settings → [your name] → Subscriptions to review the subscription itself.
• Do I need to buy the subscription again? No. After a failed renewal, Apple keeps retrying the charge for up to 60 days. As long as you update your payment method within that window, your original subscription simply resumes — same price, no gap, and you should not purchase a second one. If you buy again while the first is still retrying, you may end up paying twice.
• Will I lose access straight away? No. We turn on Apple’s billing grace period, so your Premium features keep working for a while after a failed charge, giving you time to update your card. If the payment still isn’t collected by the end of that period, the app returns to the free plan — but Apple is still retrying, so updating your card brings Premium back.
• My free trial ended and I lost access — was I charged? If the payment at the end of a free trial fails, the subscription doesn’t start and you are not charged. Updating your payment method lets Apple complete the purchase.
• Can I hide the banner? Yes — tap the ✕ on the right. It stays hidden until you next reopen the app, and disappears for good once the payment goes through.
• I fixed my card but still see the banner. The banner clears once Apple actually collects the payment, not when the card is saved — and Apple retries on its own schedule, so that can be anywhere from minutes to a few days. Reopening the app afterwards refreshes it. If it’s bothering you in the meantime, tap the ✕ to hide it. If your subscription is working but the banner won’t go away, email support@lomisolutions.com and we’ll sort it out.
• I was charged but I’m still on the free plan. Open Account and tap Restore Purchases. If that doesn’t work, email us — we can check your subscription and restore access manually.

Privacy & terms

Read our Privacy Policy and Terms of Service.